21% of CONTABO customers give them the lowest 1 STAR TRUSTPILOT RATING.   86% of INTERSERVER customers give INTERSERVER their highest 5 STAR RATING.

Rather than Contabo admitting that they were wrong, Contabo appears to have stolen my identity and set up multiple IP email servers at SCLOUD.SG in SINGAPORE for the purpose of fraudulently spoofing and spamming the internet to have this rating website shut down!!!  This can slow down internet traffic around the world, from governments, to military, to national security, to the home internet user. Below is a screenshot of a server allegedly showing EMAIL from CONTABOREVIEW.COM.   PROBLEM FOR CONTABO:  THE REAL CONTABOREVIEW.COM website does NOT have an email server, and CANNOT send nor receive ANY email.

Contabo GmbH
Aschauer Strasse 32a
81549 Munich
Germany

Tel: +49 89 3564717 70
Fax: +49 89 216 658 62
Email: info@contabo.com

Managing directors: Dr. Christian Böing and Thomas Schimmel
Register court: AG Munich
Register number: HRB 180722
VAT ID: DE267602842

UPDATE: FEBRUARY 8, 2025: CONTABO APPEARS TO BE USING MY IDENTITY TO SEND SPAM THROUGH https://SCLOUD.SG

UPDATE: FEBRUARY 4, 2025: RECEIVED A SUPPORT EMAIL FROM GIL SCHEINDLING, CONTABO QA MANAGER. I REPLIED, BUT AGAIN, DID NOT RECEIVE A REPLY FROM GIL OR ANYONE ELSE.  CUSTOMER SUPPORT CANCELED TICKET 16239373493 A COUPLE DAYS LATER.

UPDATE: JANUARY 20, 2025: CONTABO SUPPORT TICKET #16239430040 STATES THAT CONTABO GAVE ME A REFUND ON DECEMBER 10, 2024.   

PROBLEM: I DIDN'T SEND AN EMAIL TO REVOKE SERVICE UNTIL DECEMBER 15, 2024.  SUPPORT COMMITTED FRAUD AGAIN.

FRAUD:  I've been a CONTABO customer since 2016, and when it comes to money, THE CONTABO CUSTOMER IS ALWAYS WRONG!  CONTABO WILL GHOST YOU AND BREAK THE TERMS OF THEIR OWN CONTRACT JUST TO  KEEP YOUR MONEY.  I LEGALLY REVOKED A CONTRACT ACCORDING TO CONTABO'S WRITTEN TERMS OF SERVICE, AND NOW THEY PRETEND THEY DON'T KNOW ME, AND DO NOT ANSWER MY EMAILS, AND THAT IS THE REASON I HAVE 3 DEDICATED SERVERS AT INTERSERVER.NET

I've ran dedicated and virtual servers since 1997.  In the 1960s I programmed PDP8s and Mainframe computers and servers for Ford Motor Company's Dearborn Michigan Proving Grounds, Research & Engineering Department.  I've learned the hard way that I can no longer trust Contabo's support to properly maintain Hardware, nor trust CONTABO's word, including their contracts.

THIS IS NOT A QUESTION OF HOW THE SERVER IS WORKING.  THIS IS A MATTER OF CONTABO HONORING THEIR CONTRACT THAT STATES IN WRITING THAT THE CUSTOMER CAN REVOKE A CONTRACT FOR ANY REASON WITHIN A 14 DAY PERIOD.

Contabo support first claimed in an email that my new NVME server's contract can't be revoked.  Later support said it was working "perfectly." 

When I tested this server using INDUSTRY STANDARD DIAGNOSTIC TESTING PROGRAMS, the cached read speed of the NVME Drive on vmi2319990 measured 128 MB/sec in one test using HDPARM, a Diagnostic Drive Tester.  With another IDENTICAL server (vmi2320938), HDPARM DIRECT READ SPEED TEST exceeded 12,000 MB/sec (12 Gigabytes/sec).   I included 3 screenshots for comparison at bottom of this page. 

I INHERITED A SERVER WITH AN NVME DRIVE THAT TESTED POORLY, AND YOU COULD BE THE NEXT CONTABO CUSTOMER TO LEASE THIS SERVER WITH AN NVME  READ SPEED OF 128 MB/sec.

THIS WEBSITE WILL REMAIN UP UNTIL I AM PROPERLY REIMBURSED FOR THE REVOKED CONTRACT, AND FURTHER REIMBURSED FOR THE ADDITIONAL TIME AND EXPENSE IT HAS TAKEN TO PREPARE THIS POTENTIAL CASE AGAINST CONTABO AND THEIR PRINCIPALS.

I am heavily involved with digital fiber, cable, and wireless data communications.  I hold a First Class Federal Communications Commission License, and served as a Federal Communications Commission Liaison Committee Member for The Society Of Broadcast Engineers.  I worked with GOODYEAR to broadcast some of the first HDTV NETWORK TELEVISION TRANSMISSIONS from the Goodyear Blimp and other Airships.  In the late 1990s, I worked with Art Lane of AT&T WIRELESS, on the roll-out of PCS Cellphone service in the United States.  One of my family members has been a key manager with IBM for years.  I even have my own Dell R610 server at home.

Measurements appearing on this website were taken with 3 free programs: HDPARM which measures storage performance of a server's drive, plus the server's cached speed; WIN MTR, which measures ping time for every traceroute node; and PING TRACER, which gives you a way to visually observe the packets and packet timing coming from your server.  You will need ROOT ACCESS to install these programs.  I have two different ISPs at my location, and found them to be similar for testing purposes. 

Some of my Credentials appear in the second picture below:

Contabo used to be good, and I've been with them since 2016.  I chose Contabo mainly because of their friendly customer telephone support, but now that seems to be fading away.  Recently I call and call and call, and can't get in. It's proven useless for me to use support tickets, because support now takes longer to reply.  I've noticed that Contabo support now fails (or refuses) to acknowledge that a problem even exists, and if it does, it's because the customer didn't buy their support.

I requested CONTABO to REVOKE an order from December 2, 2024. Contabo's bookkeeping shows the payment for the server and "Receipt of payment, PayPal transaction TXN-ID 6HS91042CH352520S," are all dated 12/02/2024.  Support did nothing when I told them there was a problem on their end. 

According to CONTABO's Right to Revoke, a customer has 14 days to do so. That means I had until 14 days later to Revoke this Contract, which would be December 16, 2024.  On December 15, I Revoked my contract according to their Terms of Service, and Contabo DENIED my request at 12:03 am, DECEMBER 16, which is still within their 14 day period. How convenient.  They waited until 3 minutes after midnight to send their reply.  I will never trust Contabo again.  Their words and contracts mean nothing to them.  I will now refer this matter to the United States Federal Trade Commission (FTC), who is in the process of prosecuting companies who refuse to acknowledge their legal responsibilities.

• The first picture below shows Win MTR, which is considered by many to be the Gold Standard software for measuring latency at every point along a route to a server.  The German server that Contabo rented to me measured unbelievably high Latency spikes of over 2,000 milliseconds.
  

• The second picture shows Latency.  If you look to the bottom left, you see a BLACK HORIZONTAL BAND. The bottom of the band is 0 (zero) milliseconds. The TOP of the BLACK band is 175 milliseconds. This represents the ideal delay range (time it takes) in milliseconds for a server in Germany to send a packet of information to someone in Florida.  A DATA PACKET (line) starting at the bottom of the black band will have a GREEN COLOR as long as it does not exceed 175 milliseconds to travel from Germany to a customer in Florida. The next band is a narrow HORIZONTAL GRAY BAND, and goes from 175 milliseconds to 200 milliseconds at the TOP.  The last band is a DARK RED BAND.  If the packet takes more than 200 milliseconds to travel from a server in GERMANY to a person in Florida (or vise versa), the time will be represented by a YELLOW line that goes into the RED BAND. The length of the line will also change in proportion to time.  The line changes from GREEN TO YELLOW IF THE DELAY EXCEEDS 175 MILLISECONDS, AND RED IF THE PACKET IS LOST.  (Packet loss may also occur if a node is too busy to respond to an icmp ping.)  You can see how erratic the output of this server is using a program called PING TRACER. The delay has been traced to the server, and NOT TO NETWORK CONGESTION AT 4 AM IN THE MORNING.
  

The WIN MTR program above, center, shows the worst ping time to be 2,068 milliseconds. 

This is the visual PING TRACER program, above.  It shows the random high latency return from the server that Contabo sold me.  This reminds me of the heavily oversold servers I've seen in the past.  If this server was working perfectly, there would only be green traces (lines) showing. The length of each line represents how long the ping took to get to the server.  The GREEN LINES at the bottom represent ping times that are 175 milliseconds or less.  If ping time exceeds 175 milliseconds, the whole line turns YELLOW.  RED LINES REPRESENT LOST PACKETS. 

Contabo support admitted in a reply email that THEY DO NOT MONITOR THEIR SERVERS. This made me realize that Contabo is renting servers, but by their own admission, doesn't even know or check if they're working properly until they crash. Then they blamed me, the customer, for not buying their maintenance agreement.  I'm glad they don't rent cars. CONTABO REFUSES TO HONOR THEIR 14 DAY RIGHT TO REVOKE. My ticket number is #16239373493. This is an ongoing issue with Contabo: Bait and Switch, including me having to buy my Dedicated servers from INTERSERVER and HETZNER, because Contabo delivered a different server than what I ordered. It is ALWAYS the customer's fault. 

Regarding the defective server CONTABO sold me, I reinstalled the OS & cPanel again. It's now 2:47 am. If this is what you want, you deserve Contabo.  After reinstalling the Operating System and the Control Panel for the 5th time, the latency issue cleared up better than ever. But after 5 crashes, would I trust it again? NO.  But wait, there's more!!! I loaded up hdparm to check the NVME drive.  I should have done that from the start!

This is what Latency and spikes look like after reinstalling the OS and cPanel.  This has now happened a total of 5 times.

IF CONTABO OR ANYONE ELSE TELLS YOU THEY'RE SELLING YOU AN NVME DRIVE, I SUGGEST YOU LOAD UP a program called HDPARM on your server, AND CHECK IT OUT YOURSELF!  One of the NVME SPEED TESTS DIRECTLY TESTS THE RAW SPEED OF THE DRIVE, WITH NO BUFFERING OR CACHE, AND MY CONTABO SERVER SHOWED 128 MEGABYTES PER SECOND DURING A TEST ON THE DEFECTIVE SERVER.  THAT'S EXTREMELY SLOW FOR AN NVME DRIVE.  

THE SECOND PICTURE WAS TAKEN 12/20/2024, AND AGAIN SHOWS POOR SPEEDS. THIS IS AFTER CONTABO SUPPORT SWORE THAT THIS MACHINE WAS WORKING PERFECTLY.  ONE POSSIBLE EXCUSE FOR THESE POOR NVME SPEEDS MIGHT BE THAT THIS VPS SERVER WAS EXTREMELY OVERSOLD BEYOND BELIEF.

THE THIRD PICTURE SHOWS THE NVME SPEEDS OF IT'S IDENTICAL TWIN SERVER IN NEW YORK.  BEWARE IF YOU BUY ANYTHING FROM CONTABO.  -LWP

The above terminal display is through the WHM/cPanel GUI. It shows the installation of HDPARM, and the testing of the NVME Drive.  The " --direct " flag (no cache) is used to tell the program to do a direct data read from the NVME Drive. The result of the first test was 128.55 MB/second. 

BELOW: THE CACHE READS SCORED A MISERABLE 149 MB/second. THE 3RD PICTURE below SHOWS THE SAME MODEL SERVER OPERATING CORRECTLY, AND IT HAS A CACHED READ SPEED OF OVER 5,000 MB/second in the first test!!!!!

ABOVE: THE CONTABO NVME DRIVE IS MEASURING ABOUT 1/10 THE SPEED IT SHOULD HAVE, COMPARED TO OTHER SERVERS.  THIS MIGHT ALSO SUGGEST THAT THIS SERVER'S RESOURCES ARE BEING HEAVILY OVERSOLD !!!

BELOW: THE SAME MODEL CONTABO SERVER THAT IS WORKING PROPERLY.

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BELOW:

THESE ARE TWO OF MY LATEST DEDICATED  SERVERS AT INTERSERVER.NET, AND THE NVME DRIVES ARE MANY TIMES FASTER!